faq

Our FAQ section is designed to answer the questions we are regularly asked.

If you can’t find the answer to your questions, please don’t hesitate to contact our customer services department.

How long will my order take to be delivered?

Standard delivery is 3-5 working days, however we can offer a ‘Next Working Day’ or ’48 Hour Delivery’ service if you require your order quickly.

Please note that we don’t deliver on Saturdays and Sundays, and any deliveries for next day and 48 hour have to be placed before 4pm by telephone or 4pm on the web.

Can I have my order delivered to a different address?

Yes. When you place your order you can add a different delivery address. If the billing address is different to your delivery address the invoice will always be sent to your billing address. Please remember your billing address is the address at which your payment card is registered.

How can I track my order?

We can track all orders via our parcel tracking system and will advise you where your order is at any time. Please either e-mail our Customer Services Department or call 020 8144 3404 within the following hours:

Day Hours
Mon-Fri 8.00am – 5.30pm

Can I change or add to an order?

As long as we haven’t despatched your order we can alter it for you. Just call our sales team on 0207 0979 337 and we will be happy to help.

Faulty Items

Contact our Customer Services Department on 0207 0979 337 and they will arrange for the collection of any faulty items with our carriers. Once we have received the items we will arrange a replacement to be sent out within 48 to 72 hours, or refund your order.

Which Carriers do you use?

Here at Paint Store we use a variety of carriers depending on the size of the parcel and shipping address, including UK Mail and Interlink.